Return Policy

I understand and acknowledge that the Himalayan Salt Panels I purchased are made from a natural material, mined from the earth, and will therefore contain naturally occurring irregularities and imperfections. I acknowledge that salt is salt; salt is not a clay/ceramic brick formed in an oven mold; salt is not hard granite that is cut perfectly symmetrical from a saw but rather salt is soft and brittle; salt has cracks, divots, color variations and irregularities that you do not find with any other building material and as such I understand that small cracks, chips and variations up to 1/4" in size may be present. 


These variations will not qualify as defects and/or be eligible for a refund. However, if there are broken pieces larger than 1/4" upon receipt, I will notify the company within 48 hours. Any defects and/or damaged shipments reported after 48 hours of delivery will not be eligible for refund or replacement.


To proceed with the return of the damaged order, it is necessary to send photos of the product or products with the Order number in the subject line to the mail info@sunvalleysalt.com 


All items returned will be subject to a 20% restock fee. No Exceptions.


Most items may be returned within 14 days of receipt for a refund, gift certificate, or exchange (less shipping and handling). Items must be returned at the customer's expense, in new condition, in the original box with the manufacturer's packaging and information.


Refusals


Delivered by UPS, USPS, FedEx or RPS. If you refuse an item that is delivered by UPS, USPS, FedEx or RPS, for any reason other than damaged merchandise or a shipping error by Saunas.com, the order will be subject to a 15% restocking fee plus any and all applicable shipping charges.


Refusals Delivered by Commercial Freight Companies


If you refuse an item that is delivered by a commercial freight company for any reason other than damaged merchandise or a shipping error by Sun Valley Salt, the order will be subject to a 25% restocking fee plus any and all applicable shipping charges.


Cancellations


Orders for pre-cut sauna kits, modular sauna rooms, infrared rooms, steam rooms, commercial and residential steam room equipment, gas sauna heaters, doors and all custom made items can only be cancelled within 24 hours of order and cannot be returned.


Policies


Liability will extend only to the amount of the invoice. Saunas.com is not responsible for delayed shipment due to the shipping company. Shipping charges are non-refundable.


No returns for refunds or exchanges will be granted after 14 days of receipt. A Return Merchandise Authorization (RMA) number is required on all returns. Please contact our Customer Service Department at  +1 208 495 7016